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Demo The Wellbeing Service - with Case Studies

Demo Organisation

Date produced • 16/09/2021
Date expires • 15/12/2022

This report was generated by OutNav using the theory-based approach to evaluation pioneered by Matter of Focus.

1. Our outcome map

What we do

Have good conversations with people about factors impacting on their wellbeing and what they can do to change

We capture learning from our work and share best practice through regular reports

We develop and deliver training

We work collaboratively to develop and share resources to support good practice

We run group sessions

Who with

People experiencing poor health and wellbeing

Practitioners in our organisation

People who plan and manage services in our organisation and across the local service system

People who work with the population of interest

How they feel

This is a good conversation and I feel ready to make a change

This is for me

People feel this is relevant and important to their role

What they learn and gain

People know what matters to them and have the knowledge, confidence, skills to change

Access to a range of relevant community supports and services

Practitioners, planners and managers know what is working well and what can be improved

Practical approaches to work with people and systems to promote health and wellbeing

What they do differently

People make changes and actively manage their wellbeing

People access support from appropriate agencies

Practitioners, managers and planners make changes to improve their services

Deliver effective services and improve practice

What difference does this make?

People have improved wellbeing

Services are used more appropriately

Services are continually improving

People get support to maximise health and wellbeing

Demo The Wellbeing Service - with Case Studies

2. Our pathways

Demo The Wellbeing Service - with Case Studies

3. Case Study - Jim's Story Pathway progress

Pathway legend Close

Great
Progress
Some
Progress
No
Progress
High Confidence
Some Confidence
Low Confidence

This image shows a high-level summary of how well the project is progressing and how confident the team is in the evidence. The key shows how the colour coding works.

See the standards against which progress and evidence have been assessed.

Demo The Wellbeing Service - with Case Studies

4. Case Study - Jim's Story Summary findings

What we do
Who with
How they feel
What they learn and gain
What they do differently
What difference does this make?

Jim’s GP suggested he contact the Wellbeing Service after he mentioned he’d been feeling low while at an appointment to check his blood pressure and medication. At our drop-in clinic he opened up more about his low mood with our advisor and explained that he’d been struggling with feelings of isolation after retiring from work and felt like the loss of his normal structure in his day left him unmotivated and unsure of how to spend his time.

What we do
Who with
How they feel
What they learn and gain
What they do differently
What difference does this make?

Jim has a physical health condition which he is able to manage well through medication but his low mood was affecting his sleep and he was less motivated to prepare healthy food and get out for exercise. Eating sweets gave him a temporary boost but he was worried about this because of the impact on his health.

What we do
Who with
How they feel
What they learn and gain
What they do differently
What difference does this make?

Jim told us he felt better after opening up, and that it was the first time he’d really sat and explored why he felt low and what was missing for him. He agreed he wanted to take some steps to make changes in his life, but he wasn’t quite sure yet what to do next. 

What we do
Who with
How they feel
What they learn and gain
What they do differently
What difference does this make?

We met with Jim again a week later after asking him to reflect on what he has enjoyed in the past and what could give him the structure he was craving. Jim told us that when he was younger he had loved wood working at school, but didn’t pursue this in adulthood as work and other commitments had got in the way. He also really wanted to brush up his skills on the computer so that he could use video calls with family confidently.

We put Jim in touch with a local men’s shed who were looking for volunteers to help their groups to run, which included a woodworking group. We also gave him information about drop in IT sessions at his local library where he could bring his iPad along to get support with getting the most out of it.

What we do
Who with
How they feel
What they learn and gain
What they do differently
What difference does this make?

Through his volunteering at the men’s shed Jim not only got to meet new people and have more regular routine in his week, he also accessed training and qualifications through the local volunteer centre. He was able to walk there and back, giving him a chance to exercise and get some fresh air.

The support he received through the drop-in IT class helped him to be more confident in connecting with loved ones online.


What we do
Who with
How they feel
What they learn and gain
What they do differently
What difference does this make?

Jim told us that while he still struggles with low mood at times, being able to reconnect with old hobbies, volunteering in the community, and his confidence with IT have helped him to feel more resilient and ‘ride out’ the bad days. He has a lot more hope for the future and is even considering more volunteering or paid work opportunities since he can see what’s out there. He maintains his physical health well and told us: 

“I sleep like a baby after being run off my feet by the auld yin’s at the centre all day!”

Demo The Wellbeing Service - with Case Studies

Demo The Wellbeing Service - with Case Studies

This report has been created using OutNavTM
developed by Matter of Focus.

OutNav is an innovative online platform that takes teams on a logical,
user-friendly journey to develop and manage a meaningful approach to
outcome-focused monitoring and evaluation.

Date produced: 16/09/2021
Date expires: 15/12/2022

OutNav Logo

This report was generated by OutNav using the theory-based approach to evaluation pioneered by Matter of Focus.